delivery & returns

At Fettle, we take pride in ensuring that your carefully selected orders are delivered securely to your doorstep. You can trust that your order is in good hands with us.

We offer Next Day Delivery for orders placed before 1 pm between Monday and Friday (excluding Highlands & Islands postcodes). During peak periods, such as Christmas and Easter, our delivery cutoff times may be subject to change.

Delivery Charges:

At Fettle, we want to ensure that our customers have a hassle-free shopping experience. That's why we offer a variety of delivery options to suit your needs.

Order over £30 qualify for FREE Shipping, nationwide.

Standard Delivery: Our standard delivery service is available for all orders within the UK mainland for £3.99. This service typically takes 2-3 working days from the day of dispatch.

Express Delivery: For customers who require their items sooner, we offer an express delivery service for £4.99. This service typically takes 1-2 working days from the day of dispatch.

Where we Deliver:

At Fettle, we currently only deliver within the United Kingdom.

How our Delivery Works:

We aim to dispatch all orders within 24 hours of receiving them. However, during busy periods, this may take a little longer. Once your order has been dispatched, you will receive a confirmation email with tracking information.

Please note that our delivery times are estimates and may vary depending on your location, the time of year, and other factors beyond our control. If you have any concerns about your delivery, please contact our customer service team, and we will do our best to assist you.

Returns:

We want our customers to be completely satisfied with their purchases from Fettle. If for any reason you are not happy with your order, you can get contact us within 30 days of receipt for a refund.

To initiate a return, please contact our customer service team, and we will provide you with a returns authorisation number and instructions on how to return your item. Please note that all items must be returned in their original packaging and in a re-sellable condition.

If you have any further questions about our delivery or returns policy, please do not hesitate to contact our customer service team.